How to order?
Welcome! – Everything you’ll find here is custom-made with satisfaction and quality guaranteed.
Please follow our shopping guide to have the best shopping experience:
1. Start at searching for any ideas
2. Choose Product Types, Sizes & Colors
3. Add to cart & Checkout
4. Check Order Summary & Contact us within 4 hours if there’s anything wrong.
5. Follow order shipment status on the website
WHAT SHIPPING COMPANY DO YOU USE FOR SHIPPING?
We work with a variety of shipping companies (e.g. FedEx, DHL, UPS, EMS, USPS and local postal services) to ensure the best delivery options for different countries/regions.
DO YOU SHIPP TO ANY COUNTRIES?
Yes, we offer free worldwide shipping.
How long will it take to get my package?
Order delivery time is estimated to be 7-18 days in the USA (please keep in mind that arrival time will be delayed during peak season).
What payment methods are accepted?
– We are providing payment through services: Credit Card (Stripe, Paypal).
– Acceptable Credit Cards: Visa, MasterCard, American Express.
Is buying on-line safe?
Yes. We don’t like it when people give our personal information away. As a result, we will never rent, sell, or share your personal information with anybody.
Our Privacy Policy describes how your personal information is gathered and, as a result, how your personal information may be used.
Read more about our privacy policy.
Why does my tracking number not work?
The tracking’s usually updated within 1-2 business days. However, sometimes, Postal workers may skip package scanning because of network failure or overload during sale seasons. We’ve had many cases where the packages weren’t scanned by local Post Offices, but still arrived on time.
If it’s not updated in the next few days, please contact us so we can assist you as soon as possible!
Can I switch my order?
No. When a customer places an order, they will be asked to confirm all of the details regarding the item’s size, design, quantity, and so on. As a result, we do not accept returns or exchanges due to your selection of incorrect items, sizes, designs, addresses, and so on.
Can I cancel my order?
Yes, orders can be canceled. However, you can only cancel your order on the same day if you do so within 4 hours of placing it.
If you contact us after this time to cancel your order, it may have already been sent to the warehouse for processing and shipping.
Please be aware that a management, processing, and transaction fee (30% of your total order value) will be applied to the cancellation process. You can send any requests to Wondatrade@foxmail.com.
Can I return or refund my order?
Items can be returned or exchanged within 10 days of delivery and don’t have any sub-fees, except shipping cost when you send the return package.
What is the policy’s time frame?
Our policy was in effect for 10 days after the delivery process was completed.
After 10 days, the order will be considered accepted by the customer, and no reimbursement will be made. Read the Returns & Refunds Policy for more information.
I haven’t received any packages from my order. What can I do?
If the shipping tracking code status is complete but you have not received your order, first please check around your house as it may be hidden somewhere. If it is still not helping you, please contact the shipping company we included in the status shipping email notification. If this still does not resolve the issue, please contact the support team at Wondatrade@foxmail.com.